Sample Collection Policy

Last updated: November 2026

Highlighted items need confirmation by the business. This policy is written for Indian law (including the Digital Personal Data Protection Act, 2023) but is not legal advice — please have it reviewed by a legal adviser.

1. Timings

Laboratory operations: 24 hours, 7 days a week.
Home sample collection: 6 AM – 8 PM daily, in the slot you choose.

2. Home collection

A trained phlebotomist visits your address in the chosen slot. Please keep the booking reference and a photo ID ready.
Single-use, sealed needles and tubes are opened in front of you and disposed of safely.
Samples are labelled at the point of collection and transported to the laboratory under appropriate conditions.
Home collection is currently offered in Chennai. Serviceable areas / PIN codes and any home-visit charge [to be confirmed by owner]

3. Laboratory visit

You may also give your sample at our laboratory in Annanagar. Please arrive at your booked slot.

4. Preparing for your test

Fasting tests: no food for the number of hours shown for the test (usually 10–12 hours); plain water is allowed unless told otherwise.
Continue regular medicines unless your doctor advises otherwise, and tell the phlebotomist about blood thinners or recent medication.
Some samples (such as urine) need a sterile container we provide; follow the instructions given.

5. Repeat samples

Occasionally a sample may be insufficient or affected in transit. We will contact you to arrange a repeat collection at no extra cost.

6. Contact

Email: admin@primecarelabs.in
Location: Annanagar